Refund Policy

If you are not satisfied with an in-depth report, you can request a full refund within 30 days of your order date. There is no need to explain why.

Refunds are processed by our payment provider and Merchant of Record, Paddle. You can request one at paddle.net using the email address on your order, or by emailing us at support@site-grade.net and we will arrange it for you. Your receipt and transaction reference are on your account page.

Once a refund is processed, the access it paid for — the unlocked in-depth report and any remaining day pass — is withdrawn from your account. The money is returned to your original payment method, typically within 5–10 business days depending on your bank.

Paddle's own refund policy also applies to all orders.